Compassion commitment leads to breakthrough in patient care
Mental health staff are being congratulated after their compassion and dedication led to a breakthrough in their care for an acutely unwell young person.
The service user has been receiving specialised inpatient care near their home in the East Midlands, but the seriousness and complexity of their condition has made it particularly challenging for staff to give them the clinical support they need. On more than one occasion this has resulted in staff receiving minor injuries.
However, the team’s refusal to give up on the young person and their commitment to delivering the best possible care, despite difficult circumstances, are finally paying dividends.
Clinicians have continued to work with the service user and their family to keep the focus on their needs – and together they have found a solution for the successful delivery of ongoing care. With support from CAMHS in the Community, the service user has been able to move out of inpatient care and return home.
Paul Sheldon, Executive Director for the CAMHS Collaborative in the East Midlands, said: “The care we provide in our mental health, learning disability and autism collaboratives is often really complicated – and it can sometimes be a huge challenge for our colleagues to provide the best possible care, experience and outcomes for our service users.
“But this case is a great example of just what can be achieved through perseverance, commitment and keeping the service user at the centre of everything we do. Despite coming up against many difficulties, the team simply didn’t give up and they kept working with the young person and their family until they made a breakthrough together. Their compassion has really made a difference and now the service user has been able to return home instead of facing a prolonged stay in an inpatient setting.”